At Willow Way Design, your privacy matters. This Privacy Policy explains what personal information we collect when you visit our website, place an order, contact us or interact with Willow Way online, as well as how that information is used and protected.

Who We Are

This website is operated by:

Willow Way Design
Trading name of: Willow Way Design
Email: WillowWayDesign@gmail.com
 

For the purposes of data protection law, Willow Way Design is the data controller for personal information collected through this website.

Information We Collect

Depending on how you use the website, we may collect information including:

• Your name

• Email address

• Phone number

• Billing and delivery address

• Details of products you purchase

• Order and transaction information

• Messages or enquiries you send to us

• Newsletter or marketing preferences

• Technical information such as your IP address, browser and device information

• Information collected through cookies and similar technologies

Payment information is processed securely through the payment providers available at checkout. Willow Way Design does not normally receive or store your complete debit or credit card details.

How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Take payment and issue refunds

• Deliver products to you

• Contact you about an order

• Respond to questions or enquiries

• Provide customer support

• Maintain financial and business records

• Prevent fraud or misuse of the website

• Improve our website and customer experience

• Send marketing emails where you have chosen to receive them

• Analyse website use where you have consented to relevant cookies

Our Legal Basis for Using Your Information

Depending on the circumstances, we process personal information because:

It is necessary to fulfil a contract — for example, when you place an order and we need your details to process and deliver it.

We have a legal obligation — for example, where information must be kept for accounting, tax or other legal purposes.

You have given consent — for example, when signing up for marketing communications or accepting non-essential cookies.

We have a legitimate interest — for example, in maintaining the security of our website, responding to customers and operating our business effectively, where those interests do not override your rights.

GDPR requires organisations to have an appropriate lawful basis for processing personal data.

Who We Share Information With

We only share personal information where reasonably necessary to operate our website and fulfil our obligations.

This may include:

• Wix, which hosts and provides functionality for this website

• Payment processors

• Postal and delivery providers

• Email and newsletter providers

• Website analytics providers

• Professional advisers such as accountants

• IT or website service providers

• Government authorities where legally required

These providers may only receive information necessary for the relevant service.

We do not sell your personal information.

International Data Transfers

Some of the technology and service providers used by this website may process information outside Ireland or the European Economic Area.

Where required, appropriate safeguards are used to protect personal information in accordance with applicable data protection law.

How Long We Keep Your Information

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, accounting and tax requirements.

Different types of information may therefore be kept for different periods.

Information that is no longer required will be deleted or securely disposed of where appropriate.

The Irish Data Protection Commission advises that personal information should not be retained for longer than is necessary for the purpose for which it was collected.

Marketing Communications

We will only send you promotional emails where we have an appropriate legal basis to do so.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Unsubscribing from marketing will not prevent us from sending essential communications relating to an order you have placed.

Cookies

This website uses cookies and similar technologies.

Some cookies are essential for the website and online shop to function. Other cookies, such as analytics or marketing cookies, will only be used where the required consent has been obtained.

Please see our Cookie Policy for more information.

Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Access personal information we hold about you

• Correct inaccurate information

• Request deletion of your information

• Restrict how your information is processed

• Object to certain processing

• Request portability of your information

• Withdraw consent where processing is based on consent

These rights are provided under GDPR and are subject to certain legal limitations.

To make a request, contact [EMAIL ADDRESS].

You also have the right to raise a concern with the Data Protection Commission in Ireland if you believe your personal information has not been handled appropriately.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes to our website, business practices or legal requirements.

The most recent version will always be available on this page.

Contact

If you have any questions about this Privacy Policy or how Willow Way Design handles personal information, please contact:

WillowWayDesign@gmail.com